Short version
We collect what is reasonably needed to respond to TPD claim enquiries, operate the website, protect systems, and provide services where formally engaged. Do not send unnecessary sensitive information through a first-contact form unless it is needed to explain your enquiry.
Information we may collect
- identity and contact details such as name, phone, email, location, firm or organisation details, and preferred contact method
- information you choose to provide about your enquiry, issue, documents, deadlines, injuries, insurance, academic matter, website, or project context as relevant to this site
- uploaded files, messages, call notes, email records, and form submissions
- technical information including device, browser, page path, referral source, cookies, security logs, analytics events, approximate location, and form source page
How we collect it
- directly from online forms, calls, emails, uploads, and messages
- from authorised representatives, referrers, or support people you ask to communicate with us
- from website technology, cookies, analytics, Microsoft Clarity where enabled, hosting logs, spam/security tools, and form-processing systems
- from third parties where relevant, authorised, or permitted by law after a service relationship is established
Why we use information
- to respond to enquiries, triage urgency, and decide whether we can assist
- to provide services where formally engaged and manage records, conflicts, administration, compliance, and professional obligations
- to operate, secure, debug, and improve the website, forms, content, accessibility, and enquiry process
- to detect spam, misuse, fraud, security issues, and technical errors
Online forms, databases, and notifications
Online forms may store submitted fields, the website and page the enquiry came from, timestamps, technical metadata, and handling status. Submissions may also trigger an internal notification email so the right team can respond. A form submission does not by itself create a solicitor-client, adviser-client, or project relationship unless separately confirmed.
Microsoft Clarity, cookies, analytics, and advertising tools
We use or may use Microsoft Clarity and similar analytics tools to understand how users interact with our website through behavioural metrics, heatmaps, and session replay. Website usage data may be captured using first-party and third-party cookies and other tracking technologies.
We use this information for site optimisation, accessibility and readability improvements, form usability, security/fraud or spam prevention, marketing measurement, and service quality. Microsoft may collect or receive information through Clarity and use it according to the Microsoft Privacy Statement. You can control cookies through browser settings and any available consent controls.
Sensitive information
Some enquiries may involve health, financial, academic, legal, insurance, employment, or other sensitive information. Please limit first-contact submissions to what is reasonably necessary. Where sensitive information is provided, we use it only for enquiry handling, service assessment, work where engaged, safety, compliance, or as otherwise permitted by law.
Disclosure and service providers
We do not sell personal information. We may disclose information where reasonably necessary to staff, contractors, professional advisers, hosting providers, form/email/database providers, analytics providers, security providers, and other technology providers who help operate the website or services. If a matter or project is accepted, information may also be disclosed to other parties where authorised, required, or permitted by law.
Overseas processing, security, and retention
Some technology, analytics, cloud, email, and support providers may process or store information outside Australia. We use reasonable technical and organisational safeguards, but no internet or hosting environment is completely risk-free. We retain information for as long as reasonably needed for enquiry handling, service records, legal or professional obligations, file management, security, dispute protection, and compliance.
Access, correction, complaints, and contact
You may ask to access or correct personal information we hold about you, subject to legal and professional exceptions. You may also raise a privacy concern or complaint by contacting info@mytpdclaims.com.au · 02 9635 0889 · 28.01, 31 Market Street, Sydney NSW 2000. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.
Policy updates
We may update this policy when website features, analytics tools, form handling, service providers, or legal requirements change. The latest version is published on this page.